Customer care
Accessibility
We want everyone to be able to browse, compare and buy with us, however they use the web.
Last updated October 23, 2026
Our commitment
We're working to meet the Web Content Accessibility Guidelines (WCAG) 2.2 at level AA. We review the site against them and fix problems as we find them. Our priorities are:
- Menus, filters and forms you can use with a keyboard alone, with a clear focus outline
- Text descriptions for every product photo
- Text with strong contrast that stays readable when you zoom to 200%
- Form labels and error messages written out in words, not shown only by color
- Prices, metals and diamond options written as text, never only in images
Known limitations
Many product photos come from our workshop partners and don't have text descriptions yet; we're adding them. Our checkout page is run by Stripe, which follows its own accessibility standards.
Need help?
If anything on our site is hard to use, email concierge@aurellediamonds.com. Tell us the page and what happened. A specialist will help you find a piece or place an order by email or phone, at the same price, and we'll reply within one business day.
Still have a question?
A diamond specialist answers every message within one business day. concierge@aurellediamonds.com