Frequently Asked Questions

Every piece is made to order. Rings and fine jewelry ship in 10–15 business days, and an engagement ring you design with a loose diamond takes about three weeks. Delivery then takes 1–2 business days. More on timing

Yes, free of charge until production starts, usually within 24 hours of ordering. After that, our return policy applies once your piece arrives.

Yes. Book a free appointment on video or in person, and a specialist will show you diamonds and settings side by side.

Yes. Share a sketch or a photo with our concierge and we'll design it with you. You approve a 3D drawing before anything is made.

Every center diamond comes with a grading report from GIA, IGI or GCAL, and the report number is laser-inscribed on the stone. You can read the report on each diamond's page before you buy.

They're the same material, with the same hardness and sparkle. Lab-grown diamonds are made in weeks and cost much less; natural diamonds are rarer. Lab-grown vs. natural, explained

Yes. Our natural diamonds come from suppliers who follow the Kimberley Process and chain-of-custody programs, and every lab-grown diamond is clearly labeled as lab-grown.

For most people, cut matters most, then color and clarity you can't see without magnification. Start with our guide to the 4 Cs, or ask a specialist.

Yes, on every order within the United States. Every package is fully insured and needs a signature on delivery.

Not yet. We currently ship to US addresses only.

No. The outer box carries no brand name, so nobody can tell it holds jewelry.

Return any unworn piece within 30 days of delivery for a full refund. We send a prepaid, insured label. Full return policy

Email concierge@aurellediamonds.com with your order number and we'll send a prepaid label. Refunds go back to your original payment method within 5 business days of receiving the piece.

Yes, within 30 days of delivery. You pay or get back the price difference. How exchanges work

Borrow a ring she wears on the same finger and check it against our ring size chart, or order our free ring sizer. A close guess is fine: resizing is free.

Yes, for life, on any ring that can be resized. Eternity bands and tungsten bands can't be resized. Resizing details

Any defect in materials or workmanship, for as long as you own the piece, plus yearly cleaning, polishing and prong checks. It doesn't cover loss, theft or accidental damage. Warranty details

Visa, Mastercard, American Express, Discover, Apple Pay and Google Pay.

Not yet. Ask our concierge about paying for larger orders.

Yes. Payments are processed by Stripe over an encrypted connection. We never see or store your full card number.

We charge sales tax only where the law requires it, shown at checkout before you pay.