Customer care
Contact Us
Real people, not a call center. A diamond specialist answers every message within one business day, by email, phone or video.
Email
concierge@aurellediamonds.com
Write to usPhone
Phone number to add
Hours
Monday to Friday, 10 am to 6 pm Eastern
Showroom
Showroom address, or online and by appointment only?
Asking about an order? Include your order number and we’ll get back to you faster.
See it before you buy
Book a free 30-minute appointment on video or in person. We’ll compare diamonds side by side, show you settings on the hand and help with sizing. No pressure, ever.
Choose a time