Lifetime Warranty & Resizing

Our lifetime warranty covers any defect in the materials or the making of your piece, for as long as you own it. If something fails because of how it was made, we repair or replace it at no cost. That includes:

• A diamond or gemstone that comes loose because of a faulty setting
• A prong, clasp, hinge or post that breaks under normal wear
• Cracks or breaks in the metal from a casting flaw
• A stone lost because of a manufacturing defect, replaced with one of the same grade

• Loss or theft
• Damage from accidents, hard knocks or misuse
• Normal wear: scratches, dents and metal that thins slowly over decades
• Pieces repaired, resized or changed by another jeweler

We recommend insuring your jewelry for loss, theft and accidental damage. We include an appraisal with every engagement ring to make that easy.

Rings are made to the size you order. If it isn't quite right, resizing is free for life. Most resizes take about 10 business days, plus shipping, which is free and insured both ways.

Most gold and platinum rings can go up or down about two sizes. Some designs can't be resized at all:

• Eternity bands, with diamonds all the way around
• Tungsten, ceramic and meteorite bands
• Rings with a pattern or channel that runs around the whole band

For these, choose your size carefully with our free ring sizer or ring size chart. If the size is wrong, you can exchange it for another size within your return window.

Send your piece in once a year and we'll clean and polish it, tighten and check every prong, and replate white gold with rhodium to bring back its bright white color. It's free, and so is the insured shipping.

Prongs wear down slowly. A yearly check is the best way to make sure a stone never comes loose.

1. 1Email concierge@aurellediamonds.com with your order number and a photo of the issue.
2. 2We send a prepaid, insured shipping label.
3. 3Our jewelers look at your piece and tell you what they'll do within 3 business days.
4. 4We repair or replace it and send it back, insured, at no cost to you.

At home

• Soak it in warm water with a drop of mild dish soap, brush gently with a soft toothbrush, rinse and pat dry.
• Take rings off for the gym, gardening, cleaning and swimming. Chlorine and household chemicals can harm gold over time.
• Store each piece on its own, so diamonds can't scratch other jewelry.

Gemstones need extra care

Diamonds, sapphires and rubies can usually go in an ultrasonic cleaner. Emeralds, opals, pearls and tanzanite can't. Clean them only with soapy water and a soft cloth.