Shipping & Returns

Shipping is free on every order within the United States. We ship with FedEx, insured for the full value of your order from our workshop to your door. You'll get a tracking link by email the day it leaves.

• Signature required. Fine jewelry is never left at the door. If you'll be out, ask the carrier to hold the package at a FedEx location near you.
• Where we ship. We currently ship to addresses in the United States only. We can't ship to P.O. boxes or freight forwarders.
• Discreet packaging. The outer box carries no brand name. Your piece arrives in an Aurelle gift box, with the diamond's grading report inside.

Every piece is made to order, so nothing has sat in a case. Rings and fine jewelry ship in 10–15 business days. An engagement ring you design with a loose diamond takes about three weeks, and loose diamonds on their own ship in 3–5 business days.

Delivery takes 1–2 business days after it ships. Need it by a certain date, for a proposal or an anniversary? Tell us before you order and we'll confirm whether we can make it in time.

You have 30 days from delivery to return your purchase for a full refund to your original payment method. We send a prepaid, insured return label, so returning costs you nothing.

To qualify, the piece must be:

• Unworn and unaltered, in the condition we sent it
• In its original packaging
• Returned with the diamond grading report and any appraisal. A missing report costs the lab's replacement fee, about $150, taken from your refund.

Engraved pieces, custom designs made with our concierge, and pieces resized or changed by another jeweler can't be returned.

1. 1Email concierge@aurellediamonds.com within 30 days of delivery, with your order number.
2. 2We email you a prepaid, insured shipping label and packing instructions.
3. 3Pack the piece in its original box with the grading report, and hand it to FedEx in person. Don't use a drop box.
4. 4We refund you within 5 business days of receiving and checking it. Your bank may take a few more days to show it.

Want a different size, metal or stone? Within 30 days of delivery you can exchange for another piece. If the new piece costs more you pay the difference, and if it costs less we refund it. Exchanges ship free both ways.

Just need a different ring size? You don't need to exchange: resizing is free.

If a package arrives damaged or never arrives, tell us within 2 business days of the delivery date. Every shipment is insured, so we file the claim with the carrier and send you a replacement or a full refund.